Frequently asked questions
What makes Nuniq different?
Nuniq products are packed with highly efficient superfoods that feed your hair, skin, and the planet. Delivered to your door in refillable, reusable and recyclable packaging the planet loves. And not just for its looks.
Does Nuniq test on animals?
We have never. And we would never.
I'm convinced. How do i get started?
We knew you’d come around. Go to shop, choose your product(s), type in your credit card details and wait patiently by the door (optional) until your package arrives. Tear it open, take some pictures and be sure to tag us on Instagram (so we can shower you with love and champagne and feature you in our planet pleasing love club). Then, we suggest you get naked and get to work.
what do you mean by rip single-use plastic?
Buying our reusable glass and aluminum bottles and refills remove the need for potentially millions of single-use bottles. Rest in pieces, plastic.
what's the problem with plastic?
Plastic usually doesn’t biodegrade and remains in the environment for around 400 years. This causes problems, particularly for marine ecosystems. Unfortunately, production of plastic is still increasing. Single-use plastic packaging today makes up 36% of municipal waste in Europe. At Nuniq, we not only say that we care. We take action.
what's the problem with recycling?
Only 5% of all plastic ever made has been recycled into new plastics. While recycling won’t solve our plastic problem, reusing will. Using biodegradable materials (found in our refills bags and many of our superfood ingredients), helps too.
what are nuniq products made from?
See our impact page. Have thoughts on the way we do things? We’re always open to improving how we make and source our products, so if you have any suggestions, we’re all ears... err, eyes, at email@example.com
What do you mean by biodegradable packaging?
We all know how the story goes. You could go ahead and recycle empty packaging, but this doesn’t mean it’ll be recycled. Enter biodegradable packaging. Meaning whether the refill bag ends up in oceans, lakes, soils, landfills, swamps, or forests, the full bag – zipper included – will biodegrade and return to Mother Nature.
What's the refill packaging made of?
Paper outside, biofoil inside. To get all science-y, the biofoil has an additive made from a blend of organic compounds which, in the presence of microbes, creates an enzyme that breaks down the long chain of molecules in plastic. This process allows the microbes to ‘consume’ the plastic, leaving behind only water, CO2, and a small amount of organic biomass. All beneficial for plant growth. This is how the pouches biodegrade. This is also why you’ll often find us saying: eat this, nature.
How do I refill?
It’s as simple as choosing strawberry over vanilla ice cream. Rinse your reusable Nuniq bottle with warm tap water – thoroughly (we’ll be watching). Empty the full refill product into the cleansed bottle and you’re good to wash, later, rinse, repeat.
How not to refill?
We like your thinking. If you’re not ready to refill, store the unopened refill bag in a cool and dry place. Once opened, don’t leave the product in the refill bag.
How long does one refill last?
Let’s see… if one refillable pouch is 250 ml, you use around 10 ml per wash (about 2 teaspoons), and wash your hair “x” times a week… well, we’ll leave you to do the math.
How many times can I refill a bottle?
Till death do you part. No, really. Our bottles are made for a good time, a long time or for as long as you like. To be refilled and reused over and over. And if the love goes missing? Simply recycle.
How do I make sure our love affair lasts?
Rinse well after each use and avoid dropping/throwing it – it has feelings.
Shipping and Returns
Is there anywhere you won't go?
Short answer: yes. We’re starting small and currently only ship within Switzerland. Sign up to our planet pleasing club to be the first to know about our international love affair. Because it most certainly is happening.
I’m so excited, and I just can’t hide it. When will my product arrive?
We like that you’re losing control over this. We would, too. All orders are shipped within 48 business hours from our Warehouse. Shipping times vary depending on where you are, but normally it will take from 2 to 4 days. The below timeframes do not include weekends or Swiss public holidays as our fulfilment center is closed, and we’re probably at home making G+T’s, having kitchen dance parties. Also, the post office is shut.
You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.
If you have changed your mind about your order or have had a mistake when doing so, don’t worry! The products to be returned must be in the same condition in which they were received; unopened and with original packaging and box.
Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is managed. In these cases we will reimburse you for the amount of the products received, but not the shipping costs of the original order.
Write us at firstname.lastname@example.org! Send us the order information and a photograph of what you want to return and we will tell you how to do it.
Damages and issues.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will take care of the whole process very easily and at no cost to you so that you continue to love us very much. Contact us at email@example.com with your order details and a photograph of what you have received so that we can solve it.
What does Nuniq even mean?
Derived from unique, Nuniq means we challenge the beauty industry’s one size fits all approach and create real beauty for real people. Complicated emotions and all. Makes sense? In time it will, young one, in time it will.
Why would I use nuniq?
Excellent question. Nuniq was created for less waste and more good. This means we create products that give you less bad hair days and less fuss when it comes to leading a sustainable lifestyle. More good = more time doing whatever. As for why you should use it? That, dear rebel, is entirely up to you.
Who is Nuniq for?
Ever found yourself asking: “Why the F should I have to compromise between having fresh, good-looking, and oh so smooth hair and being a decent human being to Mother Earth and all animal life?” This… this is who Nuniq is for.
Good hair whilst doing good. This sounds too good to be true.
No, no it isn’t. Instead of rambling up all the things that make our products really good, we’ll leave you to read all the pretty love notes sent from our planet pleasers. As for some planet-friendly sayings, go to ourimpact page.
I own a pretty spectacular boutique. Can I become a stockist?
Have we met? Are you also a Gin and Tonic-sipping individual who thinks having chocolate cake for breakfast is not only fully acceptable, but common sense? Jump to our contact page to enquire about becoming a stockist and we’ll get back to you long before you know it.
Pay in 3 interest-free installments
Split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. The first payment is taken when the order is processed and the remaining 2 are automatically taken every 30 days from a credit or debit card of your choice. With Klarna, you have the flexibility to shop without added interest.
Pay now with Klarna
Pay directly with your card or bank account and always keep full control over your purchases. Fast, safe and easy. Smoooth.
Shop now, pay later with Klarna. Pay in 30 days
Pay for your order after you have received it. Make your purchase today and start enjoying what you’ve ordered right away. Pay up to 30 days later and enjoy payment empowerment and peace of mind. With Pay in 30 days, you can receive and review your order at home before ever making a payment. Once your order has been shipped, you’ll receive the instructions to pay via email or via post.
More questions about klarna?
Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/de/kundenservice
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org