Refund policy

 

You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.

If you have changed your mind about your order or have had a mistake when doing so, don’t worry! The products to be returned must be in the same condition in which they were received; unopened and with original packaging and box.

Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is managed. In these cases we will reimburse you for the amount of the products received, but not the shipping costs of the original order.

Write us at hello@nuniq.io! Send us the order information and a photograph of what you want to return and we will tell you how to do it.

Guarantee in the event of a defect or a product not matching the purchase reference

Please inspect your order upon receipt and contact us immediately (up to 3 days after the delivery date) if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will take care of the whole process very easily and at no cost to you so that you continue to love us very much. Contact us at hello@nuniq.io with your order details and a photograph of what you have received so that we can solve it.

Once we receive the returned products, we will review them in our quality control.

• If quality control confirms the non-conformity or defects in the returned product, we will contact you to confirm that the refund is being processed. In these cases, we will reimburse you within a maximum period of 14 calendar days for all expenses incurred, including the amount you paid for the product(s) being returned and, if applicable, the initial delivery costs and the shipping costs generated by the return. The refund will be made using the same payment method you chose when placing the order.
• If quality control does not detect any non-conformity or material manufacturing defect, we will reimburse you for the price of the product plus the initial delivery costs. In this case, the customer must pay for any shipping costs that may be incurred due to the return.